FAQ'S

01 Do I need to be home during the cleaning?

No, you do not need to be home during the cleaning. Many of our clients provide us with a key or entry code. However, if you prefer to be home, we are happy to work around your schedule.

02 What are your rates for cleaning services?

Our rates vary depending on the type of service, the size of the area to be cleaned, and the frequency of the service. Please contact us for a personalized quote.

03 What happens if I’m not satisfied with the cleaning?

Your satisfaction is our top priority. If you’re not completely satisfied with the cleaning, please contact us within 24 hours, and we’ll return to re-clean the areas of concern at no additional charge.

04 Do you provide your own cleaning supplies and equipment?

Yes, we provide all necessary cleaning supplies and equipment. However, if you prefer us to use your own products or equipment, we are happy to do so.

05 How do you handle special requests or custom cleaning needs?

We are very flexible and can accommodate most special requests. Whether you need extra attention in certain areas or have unique cleaning needs, just let us know, and we’ll do our best to meet them.

06 What safety measures do you take during cleaning?

Our team follows strict safety protocols, including wearing masks, gloves, and shoe covers, to ensure a clean and safe environment.

07 How can I pay for the services?

We accept various forms of payment, including credit/debit cards, cash, and online payments. Payment is typically due upon completion of the service.

08 Can I cancel or reschedule a cleaning appointment?

Yes, you can cancel or reschedule your appointment. We ask that you provide at least 48 hours’ notice to avoid any cancellation fees.